Privacy Policy

At Travel Pilgrims, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including booking pilgrimage packages, hotels, and Haramain train tickets.

Travel Pilgrim is a travel platform that provides religious pilgrimage packages, hotel accommodations near holy sites, and Haramain High-Speed Train ticketing services.

What Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Nationality & ID/passport number
Contact details (email, phone number)
Date of birth
Gender
Payment details (credit/debit card info, billing address)
Visa and travel document details (for Umrah/Hajj bookings)

b. Booking & Travel Information

Travel itinerary, train ticket preferences, room types
Preferred pilgrimage dates and group info
Special requests (e.g., accessibility, meals, prayer facilities)

c. Technical Data

IP address, browser type, operating system
Location data (with your permission)
Website usage (pages visited, time spent, clicks)

How We Use Your Information

We use your data to:

Process bookings for hotels, pilgrimage tours, and Haramain train tickets
Communicate booking confirmations and updates
Provide customer support before, during, and after your trip
Comply with legal and immigration requirements
Improve our website and services through analytics
Send optional promotional offers and travel updates (with your consent)

Who We Share Your Information With

We may share your data with:

Hotel partners and accommodation providers
Haramain High-Speed Rail authorities for ticket bookings
Visa processing agencies
Payment gateways for secure transaction processing
Government or religious authorities, as required by law
Internal staff and authorized service providers under confidentiality

We do not sell or rent your personal data to third parties.

Cookies and Tracking

We use cookies to:

Enhance your website experience
Remember your preferences
Analyze site performance

You can manage your cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures (SSL encryption, secure servers, access controls) to protect your information from unauthorized access or misuse.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access or correct your personal data
Request deletion of your information
Withdraw consent for marketing communications
Object to data processing

You can contact us at info@travelpilgrim.com to exercise these rights.

Data Retention

We retain your personal data only as long as necessary:

To fulfill your bookings
For legal or regulatory obligations
For dispute resolution or auditing

Third-Party Links

Our site may contain links to external websites (e.g., hotel partners or visa services). We are not responsible for the privacy practices of those sites. Please review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Let us carry you in comfort, while your heart travels in devotion.

Let's Start Your Journey